Terms of Service

Who we are

This website is operated by SGR Seyahat Acentası Turizm Ticaret Limited Şirketi, a licensed Turkish travel agency and member of the Association of Turkish Travel Agencies (TÜRSAB), trading as "Uçhisar Taxi".

These Terms of Service (the "Terms") govern your access to and use of https://www.uchisartaxi.tr (the "Website") and the booking-request process offered through it. By using the Website or submitting a booking request, you agree to these Terms.

• Legal entity (unvan): SGR Seyahat Acentası Turizm Ticaret Limited Şirketi
• TÜRSAB işletme belge no: 13924
• MERSİS no: 0769216528900001
• Tax office / tax no: Nevşehir Vergi Dairesi / 7692165289
• Registered address: Tekelli, Karlık Sk. No:12, 50240 Uçhisar / Nevşehir, Türkiye
• Phone / WhatsApp: +90 537 609 53 81
• Email: [email protected]

What we offer

We arrange private passenger transfers in and around Cappadocia, including airport transfers between Kayseri (ASR) and Nevşehir (NAV) airports and hotels in Göreme, Uçhisar, Ürgüp and Avanos, local taxi and transfer services, VIP and group vehicles, balloon-watching transfers and tours. Round-trip bookings are supported.

A standalone point-to-point transfer is a single passenger-transport service. Because it is not a package, certain rules that apply to bundled travel (such as package-travel documentation) do not apply to it — see "Packages" below.

How a booking is made and when a contract is formed

Submitting the booking form on the Website creates a booking request. It is not a paid order and it does not, by itself, oblige us to carry you.

A confirmed transport contract exists only when our driver confirms your transfer by WhatsApp. Until you receive that confirmation, your requested date, time and vehicle are not guaranteed.

No card details are collected or stored by this Website. No payment, deposit or prepayment is taken online. You pay the driver directly, in person, on arrival — in cash or by card, in Turkish Lira (TRY) — for a completed transfer.

The transport-specific rules that apply once you travel are set out in our Conditions of Carriage, and the rules on changes, cancellation and no-shows are set out in our Booking, Cancellation & Refund Policy. Those documents form part of your agreement with us.

Checking and correcting your booking details

Before you submit the form, the Website shows you a summary of your booking (route, date, time, vehicle class, number of passengers and price) so that you can review it. You can correct any input error at this stage by editing the relevant field before submitting.

After you submit, the details of your request are shown to you on screen and repeated in our WhatsApp exchange, so the text of your booking remains accessible to you. If you spot a mistake at any point, contact us on WhatsApp at +90 537 609 53 81 and we will correct it before the driver confirms.

Accuracy of the information you give us

So that we can reach you and meet you, you must provide a mobile number that is reachable on WhatsApp and, for airport pickups, the correct flight number.

We monitor arriving flights and adjust the pickup accordingly, but we can only do so if the flight number is correct. If the number you give us cannot be reached, or the flight details are wrong, we may be unable to complete the transfer, and this may be treated as a no-show under our Booking, Cancellation & Refund Policy.

Prices

All prices are shown in Turkish Lira (TRY) and are inclusive of value-added tax (KDV dâhil). Prices are fixed per route and are calculated by our server at the time of your request; the price you see for the route you choose is the price you pay.

If you change the route, pickup or drop-off point after requesting, the transfer is re-priced and the new price is reconfirmed with you before the driver confirms the trip. What is and is not included in the fare (for example tolls, parking and free waiting time) is set out in the Conditions of Carriage.

Packages

If you book a bundled package — for example a transfer combined with a tour and/or an overnight stay — it is a paket tur (package tour). In that case additional package-travel rules and a separate agreement apply, in addition to these Terms. We will tell you when a product is offered as a package and provide the relevant information and agreement before you commit.

Acceptable use and intellectual property

You agree to use the Website only for genuine booking enquiries and lawful purposes, and not to submit false or fraudulent requests, interfere with the Website's operation, or attempt to gain unauthorised access to it.

The content of the Website — including text, layout, graphics, logos and photographs — belongs to us or is used under licence and is protected by intellectual-property rights. You may view it for your own booking purposes but may not copy, reproduce or reuse it commercially without our permission.

We take care to keep the Website accurate and available, but we do not warrant that it will be uninterrupted or entirely free of errors. This does not affect any rights you have under mandatory consumer law.

Governing law and your consumer rights

These Terms are governed by Turkish law.

Nothing in these Terms removes the mandatory rights you have as a consumer. In particular, you may bring a dispute before the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) of your own place of residence; this right cannot be excluded by these Terms. Disputes below the statutory monetary threshold are handled first by the Tüketici Hakem Heyeti, and disputes at or above that threshold by the Tüketici Mahkemesi.

For a complaint about a transfer, please write to [email protected] and, where relevant, raise the matter with the driver at the time.