Booking, Cancellation & Refund Policy

How this policy works: nothing is prepaid

This policy sets out the rules for booking, changing, cancelling and (not) refunding a transfer with SGR Seyahat Acentası Turizm Ticaret Limited Şirketi, trading as Uçhisar Taxi (registered at Tekelli, Karlık Sk. No:12, 50240 Uçhisar / Nevşehir, Türkiye; MERSİS 0769216528900001; Nevşehir tax office, tax no 7692165289; TÜRSAB işletme belge no 13924).

The defining feature of how we work is simple: we do not take any payment online. No card details are collected or stored by this website, and there is no deposit or prepayment. You pay the driver directly, in person, on arrival, in Turkish Lira (cash or card), and only for a transfer that has actually been carried out.

Because nothing is ever held or charged in advance, cancellation costs you nothing and there is never any sum to refund. This makes free cancellation a genuine feature of our service rather than a concession.

How to book

Booking is a three-step process:

• You submit the booking form on this website. This creates a booking request, not a paid order and not yet a confirmed contract.
• Our driver reviews the request and confirms it with you by WhatsApp on +90 537 609 53 81. A binding transport contract is formed only at the moment of that confirmation.
• On the day, you meet the driver and pay for the completed transfer in person, in Turkish Lira, in cash or by card. No payment is due, and no card details are taken, before you meet the driver.

No 14-day right of withdrawal for dated transport

We want to state this clearly rather than let you assume a right that the law does not grant. A private transfer is a dated passenger-transport service. Passenger transport is outside the scope of the Turkish Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği m.2/2(h)), and services to be performed on a specific date or period — carriage, and leisure or recreation services — carry no right of withdrawal (m.15/1(g)-(h)).

The equivalent European position is the same: passenger-transport contracts are exempt under § 312(2) of the German Civil Code (BGB), and date-specific leisure services are excluded from the right of withdrawal under § 312g(2) Nr. 9 BGB (Art. 16(l) of Directive 2011/83/EU).

There is therefore no statutory 14-day cooling-off or withdrawal right for a dated transfer or tour. This does not disadvantage you: our voluntary policy below lets you cancel free of charge at any time, which is more generous than any withdrawal right would be.

Free cancellation at any time

You may cancel your booking at any time, free of charge. Because nothing is prepaid, there is no cancellation fee and no money to return.

As a courtesy — not an obligation — please tell us on WhatsApp at least 3 hours before the scheduled pickup so that the driver can be released for other passengers. Cancelling later than this, or not at all, still costs you nothing.

No-shows

A no-show occurs when the passenger is not present at the agreed pickup point after the free waiting time has passed and cannot be reached on the phone or WhatsApp number provided at booking.

Even in this case there is no fee, because nothing was prepaid. However, a reachable WhatsApp or mobile number is the only way we can find you if plans change, so providing a valid, monitored number is a condition of every booking. If we cannot reach you, we cannot hold the driver or rearrange the pickup.

Changing your booking (amendments)

You can change your booking — for example the time, pickup point or number of passengers — free of charge and with no admin fee, by messaging us on WhatsApp. Changes are subject to availability of a suitable vehicle and driver.

If a change alters the route, the transfer is re-priced according to our fixed per-route pricing. The new price is confirmed to you before the trip, and you are free to decline it and cancel at no cost.

Flight delays and airport pickups

For airport pickups we monitor your flight and provide a meet-and-greet with a name sign. Free waiting time starts from your actual landing, not from the originally scheduled arrival, so an ordinary delay never counts against you.

If your flight is delayed by more than 8 hours, we will reschedule your transfer to a suitable later time at no charge rather than treat it as a no-show.

To make this work, please provide your flight number at least 24 hours before pickup so we can track it. Details of free waiting times for airport and hotel or city pickups are set out in our Conditions of Carriage.

No prepayment means no refund

Because no payment is taken online, cancelling costs you nothing and there is nothing to refund — there is never any sum held by us to return. You only ever pay the driver, in person, for a transfer that has been completed.

If a transfer is not carried out — whether you cancel it, we cannot reach you, or it cannot go ahead — no charge arises simply because no money ever changed hands in advance.

Balloon-watching transfers

Balloon-watching transfers depend on whether the hot-air balloon flights actually take place, which is decided by the aviation authorities and the weather, not by us.

If the balloon flights are cancelled by the authorities or because of weather, your balloon-watching transfer is either rescheduled to the next flying day or cancelled at no charge, as you prefer.

We are not responsible for the decision of any third-party balloon operator, nor for any fee you may have paid directly to a balloon company. Any bundled balloon element is separate from the transport we provide.

Bundled packages

A standalone point-to-point transfer is a single travel service governed by this policy and our Conditions of Carriage. If you book a bundled package — for example a transfer combined with a tour and/or an overnight stay — it is a paket tur, and additional package-travel rules and a separate agreement apply, including different cancellation terms.

Complaints and fairness

If something goes wrong, please raise it with the driver at the time so it can be put right on the spot. You can also send a written complaint to info@uchisartaxi.tr within 14 days of the transfer, and we will respond.

Nothing in this policy limits your mandatory consumer rights. These terms remain subject to the fairness rules of the Turkish Consumer Protection Law (6502 sayılı TKHK m.5), and any term that would be unfair to you does not bind you. You keep the right to bring a dispute before the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court of your own place of residence.